Return Policy

Effective Date: 12/12/24

At True Timber, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our return policy is designed to make the process simple and convenient.

1. Eligibility for Returns

• Timeframe: You may return most items within 30 days of receipt for a full refund or exchange.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at Help@TrueTimberBBQ.com with your order number and reason for return.
2. Receive Return Authorization: We will review your request and provide you with follow-up information/steps.

4. Refunds

• Processing Time: Once we approve your return, we will notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within 10 days.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at Help@TrueTimberBBQ.com

6. Shipping Costs

• Exchanges: For exchanges, we will cover the cost of shipping the replacement item to you, if the exchange is approved.

7. Late or Missing Refunds

If you haven’t received a refund yet:

• Check Your Bank Account: Sometimes there is a processing delay.
• Contact Your Credit Card Company: It may take some time before your refund is officially posted.
• Contact Your Bank: There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at Help@TrueTimberBBQ.com

8. Contact Us

If you have any questions about our return policy, please contact us at:

True Timber BBQ 

Mail@TrueTimberBBQ.com

720-295-1650

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